Industry voice: Correcting the flaws appearing in online customer service systems

Industry voice: Correcting the flaws appearing in online customer service systems   Given that billions of people and devices are now online, and the internet of things continues to grow explosively, it is no surprise that consumers' preference to do their shopping online rather than actually going into a store has increased dramatically in recent years.Consumer buying behaviour has changed and is now evolving in such a way that retailers are having to approach how they engage in a completely new way. Read more >